Home Depot
Website/Dryer warranty & delivery - 6.0 cu. Ft. Electric Dryer 5 Year Protection Plan

Bought a dryer from homedepot.com online, got it delivered in good time the delivery men took it to my elderly parents home and quickly installed and left without even trying to turn it on to see if it worked. When my folks tried the dryer later it there was a bad burning electrical smell and the motor worked but not the heating part of the dryer. We called and got a replacement with the extended 5 year service plan, we got it in a few days all good so far. Until I tried to register the warranty with Home Depot.

It took 2 days on the phone & web, we even went to the store in person to see if we could get it straighten out that way with no results just the same incompetence as the internet & phone. It was a insane experience of constant contradictions, confusion, misinformation & incompetence. They send you to another extension on the phone that leads to the wrong place until you have to hang up and try calling someone else at Home Depot with a similar experience of being sent to an extension that leads to the wrong place. I went through this phone process over and over and over and over and over. The emails that they sent me had false misleading information about registering and the web page where you register doesn't work.

Finally after I started talking rough to these people (and it seems that what it took to get this done) they finally supposedly straighten out the registration for the service plan but only after going through more confusion and contradictions. I say "supposedly straighten out" because they give you no paper receipt, email receipt, fax receipt or web account confirming that your product is now registered. You just have to take the word of these bungling clowns whom I wouldn't trust that they could even remember their own name! So after all this I still don't really know if our product is resisted and if we are going to have to go through other insane process with Home Depot if we need to have the dryer repaired under their extended service plan?

Company: Home Depot
Country: USA

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