Home Depot
Could Not Register Dryer 5 Year Plan After Two Days

A dryer ordered from homedepot.com came quickly. The delivery crew brought it into my elderly parents' house, set it up fast, and left without switching it on to check its function. Later, my parents used it and noticed a bad electrical burning smell; the motor ran, though nothing heated. We called and got a replacement that included the 5 year extended service plan, and it arrived in a few days. So far so good, until the warranty registration with Home Depot.

Two days went by on phone and website, and a trip to the store in person, hoping that would settle it, achieved nothing; the staff there were as incompetent as the website and phone line. It was an insane ordeal of contradictions, confusion, wrong information and incompetence. Each phone transfer sends you to a wrong place, so you hang up and call another Home Depot number, with the same outcome. Again and again and again and again and again I went through it. Emails from them gave false and misleading registration instructions, and the registration web page is broken.

Only after I got rough with these people, which seems to be the thing that works, was the registration supposedly corrected for the service plan, following more confusion and contradictory statements. Supposedly, because no confirmation is given: no paper receipt, no emailed or faxed receipt, and no web account. Their word is all you get from this bungling crew, who I would not trust to recall their own names. With all that done, I cannot tell whether our product is registered, or whether another insane process awaits if the dryer ever needs repair under the extended plan.

Company: Home Depot
Country: USA

  <     >