Home Depot
Ten-minute checkout wait and promised gift certificate never came

After going to Home Depot on April 15 to purchase some building supplies, I went to the checkout line and waited 10 minutes. The customer ahead did not know the price of an item and decided to just leave the register to go outside to check. After 5 more minutes, I left. I don't know about the 4 or 5 people behind me.

I called Home Depot and later got a call apologizing for the lack of customer service and promising me a free gift certificate. The call was from a manager (?) named Dave. He never gave me his title. More than a week later, nothing came, as I expected. Not only does H.D. lack customer service, they lie as well. No more H.D. Now it is Lowe's for me.

This Home Depot is in Lancaster, PA, on Fruitville Pike.

Company: Home Depot
Country: USA

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