Sears
Customer service

Upgrading my home i have been purchasing new large appliances. Trying to select appliances with energy efficiency i have shopped around. I was ready to purchase the washer and dryer and began my search. I went to 5 other stores but found the color and price that i was comfortable with. My first visit was a few nights before my purchase and i was satisfied with customer also. When i went back the second time to purchase it was horrific. Everything went down hill from there. My washer was completely broke down and i needed to get one soon. Pricing was horrible, communication terrible, nothing seemed to make the sense that it did 2 nights prior. There was so much confusion because the salesman thought i couldn't affor to purchase and was wasting his time or something to that affect and there were 3 men there at the time attempting to help him. Everything that i was told 2 nighs ago was different plus in the midst of the sale they didn't order the pedestal which was a main importance because of my husband's disability. I called back to get them they said they did not have them and would not get them. They offered me a different color and i refused so they did say that if i could find my color to let them know. Which i did. Once the delivery gets here they tell me that because they were not from sears (who didn't have them at all and told me the color was a discontinuance of their store) they could not hook them up plus sears didnot send the bolts in which to do this that should have been connected to the washer went pickp to go to warehouse. The response for calls, timing is horrible. Nobody wants to answer you, nobody knows what should occur, i am at this very moment sitting in my house with almost $2500.00 to $3000.00 worth of sears shit and no one to take the ball and straighten this mess out. They even took my old washer and dryer which was not suppose to occur so you tell me how that could happen yet the same deliverymen could not hook my pedestal to this washer and dryer. I also purchase extra warranty on top of all of this. I am very angty with sear, customer support, communication skills, and the ability to connect with a responsible person to ;handle damage control. I think that this kind of money spent in your store should warrant some type decent respect. I may even call tappy phillips from the television to help meget satisfaction.

Company: Sears
Country: USA
State: New Jersey
City: Lawrenceville

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