Sears Holdings
Washer and Dryer Delivered Without Required Parts Twice

My wife and I bought a new washer/dryer from Sears in Redding, CA. Our washer was totally shot. When it was delivered the pedestal for the washer was missing and the proper parts to hook up the dryer were not there. We had to wait another week for the next delivery where we live. Due to Sears mistake, another $50.00 at the laundromat. The second delivery, washer installed, STILL no correct parts from Sears to install the dryer. They even suggested I go to the local hardware store and install it myself. I wrote Sears customer service, explained the situation and expected some type of cut off the price, drop of delivery fees, something like these companies used to do when they fouled up. This was on top of the lousy service in the tool department the same day we bought the washer. The sales lady in the appliance section actually sold me the tool kit I wanted because the sales people in tools were standing around. So now I have to wait another week to get the dryer installed. And all we get from Sears are 'canned' e-mails. They are not the store they used to be. I will not shop there again, and I have shopped there for well over 25 years.

Company: Sears Holdings
Country: USA
Site: sears.com

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