Sears blue crew
Dryer drum not turning and no repair technician after delivery

My husband Freddie and I purchased a washer, dryer, and a Kenmore Elite fridge from Sears located in Houston, Texas at 1000 Hwy 6 77082. The purchase was in the amount of 3,194.38 The appliances were purchased on 7/24. They were delivered that Sunday of that same week. I used the dryer to dry clothes and returned to remove clothes and noticed my clothes were still wet. The dryer drum not turning. I have called numerous times for a repair tech to come to our home to fix our dryer, No has come out yet! They say you will receive a call within 24 to 48 hours from their offices like A&E who are contracted with them, but no one calls you. Sears has the worst customer service I have ever experienced! I would like my dryer fixed or they can come and pick the washer and dryer up and give me a full refund! We deserve it from the way we have been treated! Sears does not stand by their products! Can you please help get this resolved? Thank you very much!!

Company: Sears blue crew
Country: USA

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