Best Buy
Poor Customer Service

I had recently purchased a diswasher from Best buy, and had there Contractor "Raytec" come out and install it. It was imprperly istalled and leaked all through the bottom of my cabinet, causing it to collapse. So I went back to the store and explained what was going on (they have been very helpful in the store, the problem is Corporate), they contacted Customer Service who sent Raytec back out, who tried to tell me that I have a faulty valve. Ahhh, OK I have been in this home for 5years with no problems with leaks, the tech could not explain this, While he was here I asked hay by the way why is it when there is a full load in this dishwasher is is leaking out the sides on to the floor, Tech " I don't know, as he stuck a level on it, it's level", So when Customer Service called to follow up on this, I told them what was said and I was told the Tech said in his report that there is no problem, and it was "Not Our Fault", Then who's fault is it? If there was no leak prior to the work, and now there is? If the tech didn't think the valve would hold up out of common courtsey wouldn't he say something at that point? I was told by customer service then that they would look into it and call me back. They never did. So I called back up to the local store again, stating that the problem has not gone away and I am still awaiting a call back, the Appliance supervisor assured me that he would contact customer service and that they would be in contact with me, That was a few weeks ago now and still no call. So now an E-mail has gone out to Best buy Customer Service, asking when they are planning on adressing this issue, That I am almost 9 months pregnant, I can not continue to deal with this, and the problem is not going to go away and nither an I until it is resolved, So I asked if I needed to consult legal help, it that would move things along. Let's See if the can "get around to the problem"... Auugh

Company: Best Buy
Country: USA
State: Virginia
City: Spotsylvania

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