Direct TV
$431.31 HD Receiver Charge Not Refunded After 30 Day Trial

I recently became a new subscriber to DirectTV. About 10 days prior to installation, I was charged $431.31 for an HD receiver, before signing any contract. I was told by the phone sales person that I would have a 30 day trial period. The installer even told me this, as I did not like some of the features of the receiver immediately on hook-up. After 4 days of having the service, I knew it in no way compared to the prior provider that I had had for years.

I contacted DirecTV and was reassured by them that because I had the 30 day trial, I would be refunded the $431.31 for the HD receiver, so I went ahead and cancelled. Weeks later, after promptly returning the receiver, I called DirecTV to find out why my account still had not been credited. They now say, oh well, you can't get refunded for that. After many phone calls to supervisors, I am getting the same answer. I am fuming, as Direct TV basically lied to me several times to get me to try their service.

Hmmm, $431.31 for four days of leasing the receiver! That comes to more than $100 per day to watch their inferior satellite programming. I never would have paid the $431 lease fee if I had known it was not part of the 30 day trial. That is just absurd.

Direct TV customer service has been the absolute worst I have dealt with in at least the past 20 years. The last supervisor I asked to speak to may not get back to me for 72 hours, according to their policy.

Company: Direct TV
Country: USA
State: Arizona
City: Phoenix

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