Direct Tv
Black Screen HD DVR Receiver and Two-Week Wait for Technician

Directv came to my home and installed two regular receivers and one HD DVR receiver. After the installer left, the HD DVR receiver quit working after half an hour. I called in to report this, and Directv told me it would take two weeks for a technician to come out. So I asked if they could send me a new receiver. Well, they did, and that did not work either.

So I made the call for a technician to come out. I waited two weeks, and the technician showed up at my door, a really young man. He turned my cable box on and told me the obvious, "your screen is black, the connection is fine, I have to order you a new box." I told him that they had already given me a new receiver and the same problem is occurring, and that the technician on the phone had said he was sent out to look at the HD satellite. He said, "there's nothing that I could do here."

Frustrated about that, I called customer service. I wanted to cancel my service because nobody at Directv could take care of the problem, and they hit me with the contract cancellation fee. I will not pay for service that I never received.

Company: Direct Tv
Country: USA
State: Kentucky
City: Louisville

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