DirectTV
Unwanted Promotional Programs Fill DVR and Cannot Be Deleted

I have been a customer of DirecTV for many years. I have multiple receiver boxes used throughout my house, and as such I am familiar with the operation of the DirecTV DVR 15. Several months ago I started receiving programming that I did not request.

Let me explain to those who do not have a digital video recorder (DVR). Using the on-screen menus you can record programs you want to watch for later viewing. I had thought my satellite receiver was faulty because I had six programs I didn't record and could not delete, totaling around 5 1/2 hours. After calling tech support, I found that no, my receiver was not faulty, but DirecTV was spamming my DVR with programs to sell products and content of DirecTV. You cannot delete this programming! I am being spammed by DirecTV. My hardware is being used without my support!

This is a new avenue for profit which I find very offensive. This is on par with internet e-mail spamming. However, I have no way to delete or clear out my "inbox." The U.S. Government is going after internet spammers for e-mail spamming and should go after DirecTV for video spamming. This is a serious breach of ethics. At least let me opt out. Check your personal DVR receiver for lost time. DirecTV should stop video spamming!!

Company: DirectTV
Country: USA
Phone: 8004944388
Site: directv.com

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