Directv
Missing channels on new receiver after delivery mishap and poor service

I think Direct TV has the worst customer service ever. On top of bad service the products are inferior to others. They gave me a new receiver after my old one was defective. They wanted to charge me for the receiver because the agent forgot to look at my bill to see that I have the protection plan. Then I get the new receiver on a Saturday at 8am in the morning. Oh did I mention I was out of town when he arrived. He called me and asked what he should do, I told him to sit and wait for me I will be back in 10 days. Idiot. Now it has been 2 weeks or so since I got my new receiver, now I am missing channels. They are on the receiver in my room and my friends have the channels on there DTV. There answer after I trouble shoot this, is it is the local channels problem. Ha... What a joke. They want a service tech to come out and look at it. Wrong. When I asked them if the current receiver I have is defective, they said none of there equipment is defective. Ha... What a Joke. Direct TV is the worst company ever!!!

Company: Directv
Country: USA

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