Home Depot
Store Credit Return Error by Cashier Led to Denied Returns

I returned a few items around mid-July with a credit card and store receipt. The cashier neglected to use the receipt for the return and sheepishly said 'oops, it doesn't really matter, can I just give you store credit?' Not knowing about the policy, I accepted. It turns out that if you use store credit to 'buy' and return items, they will deny you the return, even if it is their error.

So I am not going to a Home Depot, as much as I have been a long-time repeat customer and it is more conveniently located. I am now a Lowe's and OSH customer.

I did complain about this to 'corporate customer service and resolution.' They seem to be nice enough but totally powerless people. Management is customer-service-challenged.

Company: Home Depot
Country: USA

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