Home Depot
Another Loyal Customer Bites the Dust

Loved going to HD. Loved how friendly the employees were. Loved just browsing and finding new ideas for the garden and around the home. Then it happened!: O (An employee made an error.in an attempt to fix it, the managers gave me store credit for the huge overcharge (three cards totally $1,200). I used the credit to purchase various items for my landlord, daughter, myself and mom. When the items didn't fit, were defective or wasn't what they wanted, I merely returned them WITH RECEIPT in hand. No problem they told me. Then i was frozen and forbidden to return anything for 90 days even with a valid receipt. So, my very busy daughter had to drive 40 minutes one way to the nearest HD to return the items I had purchased for her. With RECEIPT IN HAND she should have received about $200 in store credit (She return four Exhart Solar Gopher and Mole Mover Electronic Stakes that cost $99.88 plus tax and one Rigid 100' contractors extension cord that cost $90 plus tax). NOPE, didn't happen. Even with the original receipt, they only gave her their sale prices thus she received only $115.!! Ticks me off! Managers can do nothing. They said it's corporate policy and the decisions are made by a third party.

OK HD Headquarters. Hire third parties who don't give a hoot about your loyal customers. This one has hit the road. LOWE'S here we come.

Company: Home Depot
Country: USA

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