The Home Depot #2804
Return Refused Twice Because Failed Attempt Reset 90-Day Wait

I went to Home Depot last month to return some items I had bought for a building project that I could no longer use. I had paid cash for the items but did not have my receipt. The cashier scanned my items, I gave her my driver's license, and then she told me that she could not refund my money because it had not been 90 days since my last return. I called their corporate number to verify, and corporate said I had to wait before I could return the items since I had no receipt and I paid cash.

I said okay, fine, what date can I come back and return these items? She gave me a date of, I believe, 2/7. I held on to the items until that date and went back to Home Depot to return them again, and the cashier refused my return again.

I asked her why I was being denied a return. She said that the date I last came in to return my items, even though they did not let me return them, was counted as starting another 90-day wait.

I told her that their policy did not make sense and that I did not even get a chance to return the items. I spoke to the manager of the store, and he could not explain it either. I called corporate again, and they would not listen and totally brushed me off. The return policy is deceptive, and their system treats the date that you attempt to return something as a date that you actually made a return, which I did not. I will never shop at Home Depot again. They are shady and don't treat their customers right. I have spent thousands of dollars at that store, and they are terrible.

I was just disappointed in Home Depot's return policies, saying one thing and then doing something totally different in the system they use at the store.

Company: The Home Depot #2804
Country: USA
State: Minnesota
City: Brooklyn Park
Address: 6701 Boone Ave North
Phone: 7635331200
Site: homedepot.com

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