Geek Squad
Cancelled $189 Charge After Technician Could Not Fix Simple Problem

After reading the other complaints (which I should have read before I paid for Geek Squad service), I am amazed that their customer service is so horrible. My computer was taking forever to start up & shut down and the first person who came here appeared to have helped me. Then I went to put my compact card reader in the usb port (a day later), and nothing happened. I called Geek Squad to find out what happened and they said I would need another appt (4 hour window) but there were none available for about 5 days.

Last Wednesday, I sat home from 4pm until 7:30 pm when a dispatcher (not even the person who was supposed to come here) said he was running late and that I would have to reschedule because he doesn't work after 8pm, but there no appts again for another 5 days. I went to Best Buy (where I had paid $189 for the service) and they said there's nothing they could do. I finally had someone here today (yes, on a beautiful Saturday afternoon) and after an hour or so, he said he couldn't fix the problem... All I needed was for a program to be reenabled. Bottom line, I cancelled the charge on my cc, had a friend come over and restore it back to an earlier date... Why didn't the geek do that???

They suck!!!

Just go to Craigslist and find a computer techie who's in college (at least they could use the money.)

Company: Geek Squad
Country: USA

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