Geek Squad - Best Buy
Geek squad irresponsible, erased my hard drive without consent ripoff

I took my computer to Best Buy in Deptford, NJ since I couldn't load windows XP. They were supposed to install the new version. They did it after a couple of weeks (!), but when I brought my computer home I realized that they erased my whole hard drive! I had years of work on that disk, and I couldn't make a backup before I took it to Best Buy since Windows wouldn't load. Nobody called me from Geek Squad to ask me if I need some files saved, although this is a regular procedure. Because someone from Geek Squad was lazy I lost all my work! So I took the computer back, stood in line for an hour, explained everything to the manager, and he said they would try to retrieve the data.

He said he would personally call me when they're done, but of course he lied, so I had to call in day in day out since I was approaching my finals and I really needed the computer. Finally, after two weeks it was done, they couldn't retrieve the data, and nobody offered me a discount or a refund. General Manager declined to talk to me since he "didn't understand computers!" I took the computer home, turned it on and now it wouldn't work at all!

I was really mad at this point and called Geek Squad costumer service, since I didn't want to drive out a half an hour to Deptford again, wait in line for another hour, so I asked if they could send someone to my house. They would, but ironically only if they charged me! This really upset me, but I took the computer back to the store the next day. After about ten days it was finally ready, the Geek Squad guy was very gloomy and wouldn't even apologize for all the grief they caused me. Best Buy customer service supposedly filed a grievance against the store, but Best Buy never heard obviously of customer service. Noone ever offered me a refund.

The computer did work for a few days, but then it crashed! So, $300 later, I was without computer, I lost all of my data and nobody from Geek Squad or Best Buy wouldn't do anything about it.

Do yourself a favor and don't trust Geek Squad. They will take your money, but never claim any responsibility for their actions.

Company: Geek Squad - Best Buy
Country: USA
State: New Jersey
City: Deptford
Address: 1851 Deptford Center RD

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