Dell
Credit account approved but cannot be used for orders

I ordered a Latitude XT tablet online. After calling to confirm shipping details, I was routed to the Verification Department. There I was told that they could not verify my account therefore could not use it as a means of paying. My order was then canceled and I was told there was nothing I could do. I then proceeded to order online using my Dell preferred account. That order did not go through and the representative I spoke with said they will have to "refresh" my account which means they would cancel my order. At that time I decided to call Dell financial services and cancel my business account as I can't use it. I was told that they have a hold on the account and can't do anything. I told them that I no longer want this to show up on my credit as I can't even use the credit anyway. I was told that they cannot do anything about it and the account will be left open and on hold.

Company: Dell
Country: USA
State: Texas
City: Round Rock
Site: dell.com

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