Direct TV
Charged for Converter Box After Return Kit Arrived Late

I canceled my service with DirecTV and requested that they mail me the return kit for the converter box because I was moving. I told them the date I was moving and that I would need the kit before that date. I contacted them twice about this. They mailed the kit the day after I moved.

When I finally got a new address, they billed me for the convertor box because I had not returned it, even though I had contacted them again to give them a good address to mail me the return kit. So now they have my money and the convertor box. They charged my credit card for the cost of the box!

I contacted them for a refund, and they said "the check is in the mail." What check? Credit my card. They do not do refunds on credit cards, just charges. Oh, by the way, it will take six to eight weeks to get the refund.

Stay away from them. They are dishonest, and they are thieves.

Company: Direct TV
Country: USA

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