Direct TV
Charged $519 for Unreturned Equipment After Returning It

I switched from DirecTV to Dish Network. DirecTV sent me some boxes to return their equipment, which I did. They received it on March 22. On March 24th, they charged my credit card $519 for "unreturned equipment." I immediately notified them of the mistake, and they told me they would refund the money. It has now been over 6 weeks and still no refund. My subsequent calls to them only get me the standard "the refund is being processed." Emails to their customer service department get me the same response. Nobody there will tell me when I will actually get the refund, only that it is being processed.

So if you sign up for DirecTV, be very careful about ever giving them a credit card or bank account number, as they charged a credit card I had used to pay my bill almost 2 years earlier. Somewhere in their contract it says they can do that. My advice: stay away from DirecTV. But if you do decide to use them, never pay your bill with a credit card, as they will make charges to it and then never return the money.

Company: Direct TV
Country: USA

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