Nissan Of North America
Warranty BS. Phoenix Arizona

I purchased a 2000 Nissan Sentra in May. As far as I know my car was not "REMANUFACTURED".

On August 15 my CD player in my car decided to stop working. Being out of warranty and approching 90k miles, i just decided to replace the CD player myself.

I proceeded to remove the CD player from my car and found a sticker on top of my cd player that said "REMANUFACTURED" on top of my CD player.

I proceeded to put the new CD player in my car, and called Nissan the next morning.

I talked to Elizabeth Martinez (310) 771-3846 and proceeded to tell her what i had found. She advised me that my CD player had been replaced under warranty in february (approx 14k miles) to me that is still a new car.

I was irritated at this point, becuase of the fact i purchased a NEW car with a NEW car warranty, but had a USED part put in my car under the NEW car warranty. I advised her that I was not happy with this, and something was to be done.

I asked why a USED CD player was put in my car and she proceeded to tell me that it is Nissan Warranty Policy. I said BS!!! I didnt purchase a "REMANUFACTURED" car and i dont want "REMANUFACTURED" warranty parts put in it. She said there is nothing she can do.

I advised that i wanted a call from a supervisor and was told i would be called on the following Monday morning.

It is now August 29 and no call. I called Nissan this after noon and advised that i had not been called, and said if i get no satisfaction I will be making 4 phone calls:
1. Better Business Bureau
2. Attorney General of Arizona (i have a friend in the office)
3. An Attorney
4. The local tv staions.

She said i will be called tomorrow and I advised her I need a phone call about this.

I know it seems small compared to most problems... But what else is "REMANUFACTURED" in these cars these days? They need to stand behind their products better.

Josh
Phoenix, Arizona

Company: Nissan Of North America
Country: USA
State: California
City: Gardenia
Address: PO Box 191

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