Target
No warranty

I bought a Dual Screen Portable DVD Player and the extended warranty from the Target Store in Springfield, Ohio in January. This morning (6/21/08) we turned it on and one of the screens only had a big white blob, and no picture. We called the customer (dis) service number for the warranty and they absolutely refused to make good on the warranty, saying that it was intentional.

We discussed and argued with them, but all they did was interrupt and talk over us. We returned the player to the store, and they refused to do anything because it was after 90 days. I explained that we purchased the warranty plan, so they should take care of it for us. I then asked if they could call the warranty service, since it is Target's logo on the warranty sticker on the player. They refused. I told them they should stop selling a warranty program that does not do what it promised. Thanks to target, I am out $180 for a junk DVD Player ($20 of that is for a junk warranty). Do not ever step foot in a traget store ever. And never buy an extended warranty. I contacted Target and explained the situation. I received an e-mail with a telephone number and a contact person. We contacted them, a long-distance call, just for them to say that Target's upper management refused to make good on the problem. What a rip off.

Company: Target
Country: USA
State: Ohio
City: Springfield
Site: target.com

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