Sony
Charged $80 for Warranty Repair Quoted at $30

When I contacted the Sony wb site for product service on my Mini-Disc Player, I was told that it was still covered by warranty and would be replaced with a factory reconditioned unit for $30.00. I sent them my player (at my own expense) and received a call saying that they had no replacement units in stock and would recondition my unit and return it to me. When I received the player back they had charged ne $80.00 for the service. I would never have paid this if told up front. For the same expense I could have purchased a brand new MP3 player.

Company: Sony
Country: USA

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