FedEx
Told Pickup Open Until 8:30 pm, Office Closed at 7

I had to step out to get a shovel to clear the snow from in front of my house. By the time I got back, the FedEx driver had left a door tag on my door. I called customer service and the representative told me I could pick up my package at the FedEx office. I asked until what time they are open and was told I had until 8:30 pm.

I took a cab to the FedEx office and got there about 8:10, but the gate was closed. I called back and explained to the representative that the gate was closed. She told me to hold on while she called them, then came back and told me that they close at 7 pm. I told her that the door tag said otherwise: the tag says open from 9 am to 8:30 pm.

So I came all the way there for nothing. I did get an apology from the representative, but I still do not think it is fair. It cost me 30 dollars round trip.

Company: FedEx
Country: USA
Site: fedex.com

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