FedEx
Package Sent to Wrong State, Delivery Missed 10:30 Promise

FedEx was to deliver the package at 10:30 am on Tuesday. It was sent to the wrong state, Florida, and I was not informed until I called in the afternoon. I was then told the only thing they could do was get it to me by 8:30 AM on Wednesday.

We had employees open our location and check all doors at 7:00 am. We were open. I went online at 8:20 and saw they claimed our office was closed and could not deliver. After a long call with FedEx, I was told by the local contact, Shireese, that we were not open. I insisted that was not the case. I was told this many times and questioned about our location not being open. I was finally told I would be called by a manager.

I received a call from Milton Grif at 9:45, just after the package was finally delivered. He finally admitted to me that the driver who tried to deliver at 7:50 had told him she went to the wrong location. He then sent the package back out, not with a special run but with the normal driver on the 10:30 route.

Company: FedEx
Country: USA

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