Sears Mastercard/Citi Card
Card Match Program Agreement for $600 Payment Not Honored

With my family going through financial difficulty, I arranged to participate in a "Match Program" through the Sears Mastercard/Citi card. This program would allow us to pay up to a maximum of $599.00, and they would "match" this amount on our account. We had this agreement over the phone, with a name and confirmation number. When we called back to make the payment of $600.00, verification of the program was noted and the payment was made. All was well.

Two weeks later we called back to verify that the payment of our check had cleared and that they had "matched" our payment. To our surprise, they could not find any information regarding our agreement in the match program, nor any record of our conversations. We could not get any help. They would not match our money as previously agreed, nor would they allow us to talk to a manager! We have confirmation numbers and names with codes for each person we have talked to! No one is willing to listen or help! They have no character or belief in backing up what they say.

We made a sacrifice to come up with the $600.00 in good faith, and with no regard they broke their end of the agreement. We have since begun the ordeal of contacting, through emails and letters, those who may be able to right this terrible wrong. Is there any justice?

One lowly David amongst a world of Goliaths!

Company: Sears Mastercard/Citi Card
Country: USA
Address: 3333 Beverly Rd. Hoffman Estates, IL. 60179
Phone: 8006698488

  <     >