Sears Department Store - Citi Card Company
Billed Five Years After Cancelling a Maintenance Agreement

Sears Department Store turned their customers' charge cards over to Citi Card Co.

A simple maintenance agreement was purchased from the Sears TV department, and payments were made @ R34.00 a month. I cancelled the agreement before Citi Card Co. took over the Sears customers' accounts. The Citi Card company billed me every month after that for five years.

I contacted managers and head offices but got no results. I got a lawyer to send a letter to 4 branches of Sears telling them that I had a zero balance for 5 years. The next month I received a bill just as before, with late charges for a non-purchased purchase. The stress and payment of bills: I did not think it was payment for a purchase, but I thought it was payment for just having a Sears Charge Card.

I was told I had kidney failure and was put out of work. My whole world changed and I was so sick, but I was trying to pay and keep up my bills. I got so involved that they sent me a letter and a check saying that I had overpaid. I got another letter saying to send the check back. I did send them a check for $34. On their records, it shows paid.

But they ignored this and still sent me a bill for $34.00 each month for five (5) years. Please help me. I am 64 years old, disabled and in a wheelchair, by myself and with no financial help from relatives of any sort.

Company: Sears Department Store - Citi Card Company
Country: USA
State: Florida
City: Jacksonville
Address: P.O. Box 45129
Phone: 8007331116

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