Citibank
Cannot pay Ready Credit balance after failing verification

I made a call today at 5:15 am to check how much I need to pay for the Ready Credit amount. The agent, Kratijah, asked me some verification questions; however, I really can't remember the last transaction on my credit card. But she insisted on asking this question, or else she could only have the manager call me after 9 am.

I told her that I really can't remember when and where the last transaction was made on my CC. She could ask me another verification question, right? Now I'm unable to make the payment, and I believe interest will be charged to me.

I'm working a mid-night shift from 10pm-6am, and I need to sleep at 8am every day, which means I'm unable to make the payment unless I get the stupid call from your manager??? What's wrong? I just need to make the payment!

And before I applied for the Citibank credit card, the sales agent told me the credit limit was 10K, but in the end it is not. I thought Citibank was an international bank that could be trusted, but I'm facing this issue again and again. For sure I will cancel all accounts after 1 year.

And on your website, I forgot my password, called, and also reset it. But I am still unable to log in. I really feel disappointed with the service provided.

Now, who is going to settle this issue for me? I want to make the payment, but I can't now.

Company: Citibank
Country: USA

  <     >