Citibank
Online payment failed, then card account closed with zero balance

Citibank has been soliciting my business for about a year now. I sent back one of their offers and was issued a credit card in July this year. In August, when I tried to pay my balance online, their website would not allow it. Their site would not allow a payment of even one (1) dollar. I tried this and it failed. I ended up being forced to pay over the phone to avoid a late fee and an interest rate boost.

After all of this, they closed my account despite its zero balance and my diligent efforts that resulted in an on-time payment. I no longer care whether they issue me another card or reopen my account. This is too outrageous for words.

Company: Citibank
Country: USA

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