DirecTV
Refund Due of $52.70 Arrived as $5.81 After Four Months

I am hoping customers will read this before they choose a less than satisfactory company such as Directv. I had to move and I had always paid my bill on time. At my new address this company could not find a site. They did not even bother to look. I had to request a supervisor to come out and confirm. He confirmed there was no site at the new address. So I have to wait for 3 months for this company to return my money. They send me statements stating that my refund due was $52.70. I have 3 statements to prove this. I also called 3 times to confirm that my refund in that amount was being sent. They would disconnect my service if my bill was not paid on time but make me wait for 4 months to get my refund. When it gets here it is for $5.81. Little bit of difference here isn't there? Then they give you a line a bull.

I will never use this company again and I will make sure everyone I know does not either. I know you think this may not amount to much but you keep doing customers this way you will certainly see the difference. This is a totally defunct company stay away! By the way another company was very capable of finding a site and the bill is half of what this company wants to charge! Beware! By the way I sent you piece of crap back to you. Mistreating customers is not the way to stay in business!

Company: DirecTV
Country: USA

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