DirecTV
Never Received High Definition Picture Despite Paying Six Months

If DirecTV claims to be the best in customer satisfaction, then why did they send me a canned letter on my response for not being liable for 6 months of a service I never received, and for a service that I paid for for over 6 months. When I had called back in November which is in their records, and complaining about not getti
ng High Definition programs on my Sony 52 High Definition TV, with the box that was suppose to receive the signal and give me the High Def picture that I was promised. Only when I told them that I switched to Uverse with AT&T, I became disloyal customer, and was told that I should of complained more about not getting High Def, but when AT&T hooked me up, I saw what I never received from Di

Company: DirecTV
Country: USA

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