DirecTV
Rebate Denied and $483 Cancellation Fee for Unsigned Contract

DirecTV lying about contractual issues, bogus charges on bill, and refusal to issue my rebates.

On July 30th I called DirecTV to find better coverage between satellite and cable. DirecTV sales convinced me to install satellite service, as DirecTV could offer me free installation and the first 4 months of service for free. I was pleased to hear this.

But when I received my first bill statement, due on Aug. 21, it said I had to pay $74.99 a month for NFL Sunday Ticket to receive free service with premium service for the first 4 months. I called DirecTV, and they said I had to order NFL to get free premium service. I did not want to, and I wanted to just order Choice Extra service for $39.99 ($57.99 - $18 monthly rebate). DirecTV said they would adjust to my selection.

Then I received my 2nd bill statement, due Oct. 09. DirecTV charged me $57.99 for full Choice Extra service and $30.93 for partial Choice Extra service, and there was no rebate indicated. I called DirecTV, since this was not the amount I had to pay; I wanted to pay the amount after the $18 monthly rebate. DirecTV said the monthly rebate would not reflect on the statement immediately, and asked me to pay $35.25 first for the previous balance and wait for another 2 cycles of statements, when the rebate would show on the next bill statements. So I paid $35.25 in order not to incur any late fees and waited for the final adjustment from DirecTV.

Later I received my 3rd bill statement, saying I had to pay the full amount of Choice Extra service, $57.99, immediately or I would be cut off. I called DirecTV and said I was still waiting for the rebate to take effect before paying the balance. DirecTV then told me I was not eligible for the rebate, as it was offered only to new customers in the initial 60 days of installation.

I was angry and asked them to cancel the service. DirecTV said I had to pay $483 for violating a 24-month contract. I said I did not sign any 24-month contract with them; I only signed the papers that DirecTV's contract workers gave me after installation to confirm their job was done.

On Nov. 1st DirecTV called me and said my service would be cut off if I agreed to pay that day. I said no, and that they could cut off my service anytime.

DirecTV said they would charge my credit card on file, but I did not release any information about my credit cards. I checked my file with DirecTV, and the last 4 digits of the credit card are not mine. I suspect it belongs to DirecTV's first sales representative I talked to, as he wanted my business.

I just want to expose that DirecTV's actions are unscrupulous.

Company: DirecTV
Country: USA
Site: directv.com

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