Directv
Cancellation Fee Charged Despite Never Having Service at New Home

Do not give your credit card number or checking account number to this company!

We became customers of Directv in 2003. In October we moved and tried to transfer our service to our new home. The technician could not install because of the trees around our home, so we told him to cancel our service.

On December 16 a payment for service was withdrawn from my checking account. For the four years I was a customer I NEVER signed up for automatic payments. And once your account is marked, whether you or the company does it, you cannot cancel this feature!

I called Directv and, after being on hold for 21 minutes, finally had the opportunity to talk to a customer service rep. She proceeded to tell me that the technician did not work for their company and could not cancel the service, so she was canceling my service as of Dec 16. We never had Directv in this house, but that didn't seem to matter. She stated she would process the refund and cancel my service.

Two weeks later I noticed a charge for $198 on my credit card, a cancellation fee. So again I called Directv and, after 16 minutes on hold, asked to speak to a supervisor, which took another 10 minutes. He looked into my account and noticed that indeed I did not owe a cancellation fee, since I did fulfill my original contract. He promised to refund my money in 72 hours.

Now, one month after the original phone call, I received an email stating that I can view my newest bill. Even though I owe nothing, I know that can change. This resulted in another phone call with a marathon wait. The rep again told me my service was discontinued and my refund was being processed. I explained to her that this was the third time I had called and I did not want to hear from them again. I plan to contact my bank and block this company, but unfortunately I have to wait until they refund my money.

Beware! This is a big company that seems to have a policy of charging folks and then stonewalling in hopes the common people will give up.

Company: Directv
Country: USA
State: Colorado
City: Greenwood Village
Address: PO Box 6550

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