Comcast
Broken Promises, False Information and Hours on Hold Since Bundle Signup

It all started when we went with Comcast triple play. We were customers with centurylink/quest for 17 years very loyal customers but I choose Comcast for the bundle package I have never had so many frustrations, headaches, since this started. It has been a nightmare. I have been on the phone 10 or more hours trying to fix everything, from the beginning every person that I have spoken with has given me different and false information.

I have waited hours try to talk to supervisors about the frustrations broken promises and false advertisement. I have not received a bill in along time I did not want to call bc of the nightmare it is. I am so concerned about the bill I finally had to call and yet again I waited and I begged and pleated to have someone just call me back instead of waiting they would not do that doesn't surprise me I received a call on friday from an employee that had the wrong number so I told him everything and he said guess what I'm so sorry that's all I've heard so I hate that word now.

He promised a call from his sup monday well guess what noone called thats when I called this evening and after waiting 30 minutes for a supervisor he was no help he told me to go to the post office I have never had a problem receiving anything til now and I asked for the corp number he said he did not have it he told me he would take my number and have a superior call within 3 to 5 days.

I am very upset and have gotten no where a Comcast tech told me to call and cancel service with century link on the 25th of oct so I did and century link said I couldn't cancel til the 30th 3 different times we were supposed to have techs out those times and dates were all wrong we were without a home phone for over 5 days and now there's cable wires all over my back yard they didn't bury them, and this is just a few things that were wrong.

I am getting no where with your supervisors I am not a happy customer and I would like some one with some customer service skills to please help resolve my husband says he's disconnecting everything after I've been thru all this I need some one to fix our issues and make us happy before we have to discontinue. I may only be one of your many customers but I think I deserve better and I hope we get this fixed but I will not hold my breath

Company: Comcast
Country: USA
Address: One Comcast Center Philadelphia PA 19103
Phone: 2152861700
Site: comcast.com

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