Comcast Cable
Technician Swore at Customer After Install and Complaint Went Unanswered

We ordered the triple play package from comcast. After the installation was completed the service tech left. About 2 hours another tech came to my house and asked if the last tech left a meter and when I told him no that I didn't think so but he was more than welcomed to see where the tech was working and look for the missing equipment. After I let him in my house and look for the missing meter I informed him that I was on my way out of the house to pick up my son from school he told me to wait because he was talking to the previous tech about the where abouts of the meter. Then as I escorted him out the door and told him if I should happen to find the meter I would call the company and let them know about it. He wasn't happy that he was escorted out the door and as I told him that I had to leave he was angry at me. As I shut the door he told me F* you. I shut my door and went out the garage.

I then proceeded to ask him his name he refused had it not been for his name tag that showed his name was ernasto robles I would have never gotten it from him. Then I told him that I was going to report him then he said go ahead. So later on the day I called comcast to report this and they listen to me and told me they would get back to me.

After 2 days I heard nothing from them so I called them back I finally got a hold of ernasto's supervisor. His supervisor Nigel was just as rude and very unprofessional as his tech. Not settling for his response I called him back and got his supervisors number. His supervisor was just as bad, I left numerous messages with John Winn just to have him call me once and say that was the second time that he tried to contact me which was a lie also I have an answering machine and only one call from him. Then I called comcast back and I have filed a report only for them to tell me that it would go through the proper channels all the way to human resources and that they would contact me with 7 business days.

Well it's day 8 and I'm still waiting for my phone call. So if this is the way they treat there customers and you happen to like it then get comcast if not look in any dish provider I will be. First comcast treats you nice only to get there service then they could care less once they have you as a customer.

Company: Comcast Cable
Country: USA
State: California
City: San Jose
Address: 1610 N 4th St
Phone: 4084523355

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