Comcast Cable
Service Transfer Promised by Phone Led to Outage and Collection Letter

I wanted to transfer cable/high-speed internet service to a new address. Called Comcast and was told that there would be no charge for the transfer and it could all be done over the phone. That's where the nightmare began.

I told the Comcast CSR that I would be moving within the next three days but wasn't exactly sure when. The Comcast CSR told me that he could work it out so my service would overlap so I wouldn't lose any service at either location. "Great!", I told him. Two hours later I lost my internet connection and then my cable TV. So I'm stuck at the old address for three days with no internet or cable. So I finally move to the new address excited get my cable and internet again. Remember, the CSR told me it could all be done over the phone. Guess what, it can't. I moved a few things into the new location and excitedly hooked up my internet and cable equipment. No cable or internet. Called Comcast and asked them what could be the problem. "We'll have to send out a technician" they say. "But I was told that it could all be done over the phone" I say. "I don't know who told you that" they say. "We have nothing on record stating anyone told you that." Comcast always says things like that. Four days later, the Comcast tech shows up. So I'm out of service for a week due to the incompetence of the Comcast CSR's.

The story doesn't end here however. I call to cancel the transfer after a day of service. I move back to my old address and try to explain the situation to the Comcast CSR. "No problem" they say at Comcast. "The transfer never went through and we can take care of this over the phone." They tell me I won't be charged since the transfer never went through.

A couple of weeks go by and I get a bill from Comcast for $231.72 for my service at the transfer address. I had just paid $167.46 for my old address. Called Comcast and they told me that the computers send these letters out automatically and not to worry because I wouldn't be charged.

Two months go by and I get a letter from CMI collection agency. Now, my perfect credit rating is in jeopardy. Hello Dish Network!

Company: Comcast Cable
Country: USA

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