Directv
Horrible Customer Service

I had Direct TV for a year and I must admit that overall I was happy with the product and pricing. My problem came into play when I moved to a new city for a job last June. The apartment I moved to doesn't allow dishes to be mounted to the building so the only way I could get it would be if my balcony faced the right way which it didn't. Direct TV came out and did 2 line-of-sight tests and both individuals agreed that there was no way I could get service. They agreed to cancel my 2-year contract with no early cancellation fee. They told me at the time that there was a possibility that I would still see the fee show up on a bill but that if I did to call them and they would adjust it. Naturally that is what happened. So I called. I was told my best option was to go ahead and pay the amount then and they would submit the adjustment and I would get a refund check. It was a rather large fee so I put it on a credit card since I had just moved and didn't have a ton of extra money sitting around. I did recieve a refund check from them about a month later, but it was not refunded in full. I called again. I was transferred about 5 times and had to repeat my story each time. Finally I spoke with someone who seemed competent and who apologized and said they would send me a check for the remainder, that it was a billing error. I never got it. I called once a month to check on it and had to go through the same process. Talk to a bunch of different people and repeat myself. I was told in the beginning that the reason part of it had been held was to cover charge that I owed from my service time - which wasn't true - but by the end of each call I had spoken with someone who looked further into it and saw that it WAS an error on their end and I was owed my money. Each time I hung up the phone with these people I was told a check was on the way. It is now February (I haven't had their service since June) and I have not recieved my money. I called again last week and this time I was told my money wasn't coming and it wasn't going to and I should just forget about it. They told me they didn't actually owe me any money. It was infuriating! Even if that was true - IT'S NOT - but even if it was, I have now been told at least 4 different times by 4 different people that they saw the error on their end and were going to have my money sent. A good customer service practice at this point would be to give me my money, even if it wasn't a mixup on their end - which it is. Originally I planned to re-connect my Direct TV once I moved again this year, but after this experience I will never have their service again and I would strongly encourage everyone else to make a different choice also. There are plenty of choices out there and the only thing that can set a company apart from the rest in this day and age is there service. Which Direct TV does - in the worst way.

Company: Directv
Country: USA

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