Direct TV
Two-Month Installation Delay and $200 Early Termination Fee

I bought a new TV at Circuit City. I thought I would try Direct TV with my new TV, so I signed up for the HD service. When I got my TV home, I was so excited for the installation. But I did not receive my installation until 2 months after the purchase. They were oversold on the equipment. After 2 months of waiting, they came to my house and installed the service. But the HD service did not work. I called customer service many times and told them about the problem.

My service was not working, and they kept sending me bills in the meantime. The bill was for much more money than I had agreed upon. I called over and over and over again, having the same conversation as if for the first time with the customer service agent. There was no record of my service not working or of the previous calls I had made. I estimate I spent over 5 hours on the phone. And it took an additional 2 months to resolve my service issues.

Finally, it worked! But at that point I had to move to another apartment unexpectedly. Because of the hassle with Direct TV, I decided not to re-install the service in my new apartment. I told the service rep that I was not interested in Direct TV service due to poor customer service. I paid my bill in full. But the rep wanted me to pay a $200.00 early termination fee.

I told him "NO" and gave extensive reasons why I was not satisfied and was very frustrated with Direct TV's terrible customer service. He would not budge on the early termination fee. I did not pay it! But the collection agency got a hold of me and extorted it out of me. They said, "We are going to put this on your credit report as an unpaid bill, this will not reflect as an early termination fee." and "You must pay, or suffer the consequence to your credit report!"

I hate Direct TV!!!

Company: Direct TV
Country: USA

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