Direct TV
Early Termination Fee

I bought a new tv at Circuit City. I thought I would try Direct TV with my new tv, so I signed up for the HD service. When I got my tv home, I was so excited for the installation. But, I didn't receive my installation for 2 months after the purchase. They were oversold on the equipment. After 2 months of waiting, they came to my house and installed the service. But, the HD service didn't work. I called the customer service many times, and told them about the problem. My service wasn't working and the kept sending me bills in the mean time. They bill was for much more money than I agreed upon. I called over, and over, and over again. Having the same conversation, as if for the first time with the customer service agent. There was no record of my service not working, or previous calls that I had made. I estimate I spend over 5 hours on the phone. And, it took an additional 2 months to resolve my service issues. Finally, it worked! But, at that point I had to move to another apartment unexpectedly. Because of the hassle with Direct TV, I decided to not re-install the service in my new apartment. I told the service rep. That I wasn't interested in the Direct TV service due to poor customer service. I paid my bill in full. But, the rep wanted me to pay $200.00 early termination fee. I told him "NO" and gave extensive reasons why I was not satisfied and very frustrated with Direct TV's TERRIBLE CUSTOMER SERVICE. He wouldn't budge on the early termination fee. I didn't pay it! But, the collection agency got ahold of me and extorted it out of me. "we are going to put this on your credit report as an unpaid bill, this will not reflect as a early termination fee." "you must pay, or suffer the consequence to your credit report!"

i hate direct tv!!!

Company: Direct TV
Country: USA

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