Direct TV
Refund of $118.95 Promised Repeatedly but Never Issued After Failed Install

I signed up for service Direct TV. They charged my credit card on August 1 for 118.95 for equipment. Installation date was 9/11. I was unable to get line of sight from my residence. The technicians took the equipment with them when they left and told me to call Direct TV to have them cancel the service. I did so, and requested a refund for my 118.95. Today is 12/13 and I still have no refund.

I have called 6 times and spent more than 30 minutes on each call. I have been told at least 3 times that my claim would be expedited to the finance department and I would receive a check within 8-10 business days. Didn't happen! I was told that I had already been credited and wasn't eligible for a refund. Definitely not! I was told that the finance department would have to look at the file and would determine how much I would get, if any, of my 118.95. I beg to differ! I called on 11/27 and was told a check was in the mail. Today I called again, 10 business days later. What was I told this time? That I had already been credited. Oh wait, no, someone made an error. Denise, 415660, said she saw where the problem was and that she could either credit my card back or send a check. When she verified the credit card, she said credit card they have on file was expired. No it isn't. It is the same credit card used to pay the 118.95.

I spoke with a supervisor, Marjual, TPCL55334, who said he had just requested a refund by check today and that it would take 6-8 weeks. I'm sorry... 6-8 weeks?!?!? I have been waiting for that refund since September.

This is absolutely unacceptable. I would never in my life tell anyone they should get Direct TV. Customer service is horrendous. Service, period, is laughable. I will tell everyone I know to avoid Direct TV like the plague. How can a company treat customers today and expect them to take it? Not me.

Company: Direct TV
Site: directv.com

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