DirecTV
Sales Rep Misstated Outage Rate and Free Move

When we signed up for directv we asked a bunch of questions. Our 2 biggest concerns were reception and moving our service. The sales rep said service is down for an average of 15 per year. That was crap. We have lost a signal for over 15 min in the first month. We also told the rep that we would be moving in 2 months and we didn't want to subscribe until we moved because of a transfer fee. He lied and told us directv will move our service to our new house for free. That was crap. It's going to cost us over $100 with a discount. Customer service said sorry that we were misinformed but there is nothing they will do for us. As soon as this contract is up I will go to dish network or even back to the much more expensive local cable.

Company: DirecTV
Country: USA

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