Direct TV
Billing Credit Reversed and Rude Supervisor Refuses Refund

On 3/12/10 I called direct TV to discuss my bill. I spoke with Susan, Employee ID# 10030432... She adjusted the bill from $103.86 to $67.88... This month I rec'd another bill, and you guessed it, they included the previous bill amount. I called today 04/06/10 and spoke with Rumaire ID# 155037... She couldn't help and I was disconnected, so I called back. Got another foreigner on the line and he wouldn't help either, so I asked for a supervisor.

I got a guy named Hugo, ID# 207387. He refused to give me my $35.98 credit. He stated that he saw where I had called in March and verified that I spoke with Susan. However, he stated there were no notes showing that I was issued a credit. He was very RUDE, and stated that I owed the money and shouldn't have been given a credit. I asked to speak to his boss and he said NO. I asked again and he said I couldn't talk to him.

He said his name was George, but wouldn't give any other information on him.By the way, it took me 3 mos. to get the $21 rebate per month I was supposed to get in January. Direct TV sucks big time and don't keep their word. I'm going to buy a free to air receiver and have it installed so that I can get free TV out here in the country as soon as my contract with DIRECT TV is up. I can't stand dealing with them.

Company: Direct TV
Country: USA
State: Texas

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