Directv
Cable Cut Off Despite Agreed Extension on Bill

I made arrangements earlier this month for a extension on my direct TV bill and spoke with a rep and was told I had until the 23rd of this month at 12.00 midnight. I woke up this morning and found my cable was off when I called and spoke to a customer service rep. She stated there was nothing she could do until I pay my bill in full and I had to pay a reconnect fee. I been with Direct TV for some years and did not understand why I was treated this way especially when she see it in the computer the extension I asked for. I plan to pay the 164 in full and go back to dish since I still have my dish with them. This was poor customer service on Direct TV part.

Company: Directv
Country: USA

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