Direct TV
Quoted Monthly Rates Kept Changing, Two-Year Contract Required

When I signed up for service with DirecTV, I spoke with Janette #55257, 9/27. She stated that my bill would be the following: $44.98 for the first ten months, then $64.98 from the 11th to 24th month of my contract. My bill came and it stated that I owed $101.69. I called back DirecTV and spoke to Mikki #1372457, 8/18, and explained that my bill was not correct. She reduced the bill to $67.69. She stated that my bill would be $34.98 plus tax for 12 months, then the 13th to 24th months would be $59.98 plus tax.

My next bill came in and it was for $74.07. I called back again and spoke to Jesse #1003222434, 9/1, and he stated that I needed to call a senior rep about my problem with my bills. I spoke with Alma #x3608, and she stated to me that my bill would now run $108.40 a month. I was upset due to the fact that I left my cable company paying $104.00 a month with premium channels and a DVR in two rooms of my house.

At this time the senior rep stated that my bill would be reduced to $98.40 for 12 months, after the three months of free premium channels, then my bill would be $108.40 from the 13th to 24th month. This was when I was told that I had to sign a two-year contract for only three months free of premium channels. Customer service reps Janette and Mikki had both stated that I would have to sign a two-year contract in order to get these prices. Every month the bill changes and I have to call them and complain about my bill, and hope someone will reduce it.

Company: Direct TV
Country: USA
State: California
City: El Segundo
Phone: 3105355000

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