Direct Tv
Promised HBO and Cinemax for $8 but billed $22

I have had Direct TV for over 5 years, and what a ripoff they have become. Telemarketers called and promised HBO and Cinemax for only 8 dollars a month for both. I asked repeatedly to make sure, and yes, they said, and I said sure, for 8 bucks a month for both. I got the bill and they were 22 dollars for both. Direct TV refused to do anything about it, and charged me a cancellation fee to have them turn off the HBO and Cinemax.

Recently my receiver went bad, and they said they would send me a receiver for 30 dollars.

The receiver arrived and didn't work, so they said they would have to send out a service rep to fix it and that I would be billed if the receiver was good but not billed if it wasn't. The service rep said the receiver was bad and gave us a new one. Then the bill came showing charges for the service rep and a 1 year contract that I never agreed to. In December I sent them 40 dollars of a 75 dollar bill. They turned off my service 1 week later.

Then they have this underhanded way of leaving 7 bogus channels on and charging you 5 dollars a month for that, and they don't tell you about the so-called basic service.

I spend about 3 hours a month trying to straighten things out with Direct TV. And you get poor customer service and a phone number that won't let you talk to a human.

All I can say is watch out for Direct TV.

Company: Direct Tv
Country: USA

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