Direct TV
Bill Higher Than Quoted $32 and Supervisor Never Called Back

I have been disputing payments that were made to direct tv. I contacted my credit card company and was assured that the amount was taken off of my card for the bill. Also, my bill has never been the same since I started service with direct tv.

They told me my bill would be $32.00, and when my bill was $58.00, then $50.00, I decided I needed to check and see why. They proceeded to tell me I had to sign up online for a rebate to receive that discount. You would think that when they tell you this information when you sign up, the employees would also tell the customer of this important information.

I have also spoken to 5 different employees concerning my account and get nowhere. They continue to tell me that I'm mistaken and my card was not charged and that they are right. There is no discussing with direct tv. I also asked to talk to a supervisor and was on hold for over 15 min and then was told there were none available. Then I asked to have one call me back, and of course no one returned my call. I am at my wits' end and very irritated about it all, and I am still trying to get my bill straightened out.

Normally the saying goes the customer is always right, but not with direct tv. Their motto is that every customer is a liar and trying to get one over on them. What a joke for a satellite company.

Company: Direct TV
Country: USA
State: California
Site: directv.com

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