Directv
$21 Rebate Never Credited and Late Charge Added to Bill

I have had nothing but problems with getting my Direct TV rebate. Within 48 hours of getting my services, I went online and did the things I had to do to get the $21 rebate. The next month I got my bill and it did not show the rebate. I was told that it would be taken care of. I assumed they meant every month.

The following month I got another bill, and it had a late charge on it and did not have the rebate. I don't understand: if they did not receive the original rebate request online, how were they able to contact me via my email?

This time I spoke with Direct on 8/3 and was told I would get the rebate credit, but it would take some time. I told Direct that they charged me for the pay channels and I did not want them. She connected me to another rep, and he took the movie channels off. About two days later, on 8/5, I spoke with another rep about the bill and rebate. I paid what I was told I owed, $77.31.

On 8/15 I got another call saying that they are not going to accept the rebate at all and I will have to pay full price for the year. This is truly deceptive business.

Company: Directv
Country: USA

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