DirecTV
$400 cancellation fee never mentioned when cancelling after 12 years

I was w / Direct TV for over 12 years. My DVR stopped working. I called and asked for a replacement. A replacement was sent. Shortly thereafter my wife lost her job. I called to cancel the Direct TV service. There was some concern over the box - would I have to pay for the box. There was never any mention of a cancellation fee. Once we found out that I would not have to pay for the box I cancelled the service. After they received the box they charged me $400 dollars for cancelling. Now, while I was trying to cancel they gave me all kinds of great offers that I had to refuse. Now, I am stuck w / this bill. Everything was done orally so I have no proof of what was said. They will not go back to listen to the tapes. I will never agree to anything over the phone again. Make sure you get everything in writing first. Most companies don't even work this way anymore (Verizon, etc.). Leaves them free to make the changes that they see fit. I will do everything I can to keep people away from Direct TV.

Company: DirecTV
Country: USA

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