DirecTV
Unauthorized billing

I originally opened my account not through Directv but through Verizon's Triple Play Package. Verizon's Triple Play package includes Directv cable service. I was told by Verizon that I would have over 147 premium channels that would not change as long as I maintained the Triple Play Service. However, after about 8 days I noticed the channels were there as told and I called Directv. Directv told me that the premium channels were only available as part of the package for 2-3 months then there would be additional charges if I wanted to maintain those channels because my package only includes about 127 channels. I called Verizon to cancel due to misinformation in order to make a sale. Verizon kindly cancelled my service and zero out balance. However, Directv charged me a disconnected/cancellation charge of $180 which was never verbalized prior to service. I now have comcast and their policy was for me to sign an agreement that states only after 30 days of cancellation will customer incur a fee. Whereas Directv states "This agreement is verbal and does not require a signature for agreement". I have disputed this charge more than once and they have placed my account into collections. Directv said that Verizon should have informed after they also said that the cancellation information will come in my first bill. I cancelled before my firt bill arrived and when it did, still no cancellation notice. Finally, Directv said the cancellation is on their website that I have neve visited.

Company: DirecTV
Country: USA
Site: directv.com

  <     >