DirectTV
Online offer rate not honored; billed $80 instead of $44 monthly

I signed up online for Directtv, for a 'special online offer' of a reduced rate. I decided to cancel the order for varying reasons. Within minutes I was contacted via phone by one of their reps, inquiring why I was canceling. The rep offered an additional $5.00 reduced price per month bringing my bill to $44. After waiting more than two weeks and one cancellation of the installation date without notice by Directtv. I got service on the 9th of the month. Apparently they billed for whole month at the end of that same month. The bill was issued to another occupant's name so I did not receive the bill which was a whopping $80 for just over half month's service. The company claimed that I could only get the reduced rate by submitting a rebate form before, or at the time of installation. They have refused to reduce the bill, and I advised them to disconnect within the 30 days as advertised. This did not occur. Instead, I got another bill for $80 for a second month even before another 30 days was up. I asked if I paid the bill if DirectTV would credit the overcharge back once they got the rebate form { which was not the terms advertised on the net, or discussed with the representative on the phone when he called me]. The answer each time was no, also I am now told the rebate takes about 12 weeks before it is processed. I am now liable for an $80 bill for three months and counting, when I was assured that my bill would be $44 each month. This means that in three months, I would be paying an amount equal to 6 months of service as was advertised, and if the rebate takes another 12 weeks, DirectTV would be collecting for a year's service within a 6-month period. This company is a rip off, and very difficult to deal with. I would not recommend it to anyone if you have another option in your area. Also, the many channels advertised are basically full of fluff and audio channels comprise about 30%.

They also told me I would get a special reduced rate for my internet service from Verizon if I go through them as their customer. When they hooked me up, I got a quote of $60, for internet alone. I assured the rep that on my own I could get Verizon internet for under $40, the rude and despicable person screamed, " if you think so, don't waste my time" and hung up on me. Just another pack of lies from DirectTv about their services and prices.

Company: DirectTV
Country: USA

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