DirectTV
Advertised Free Installation, Then Unexplained $236.47 Bill
- 10-22-2008
- 15
DirectTV advertises "Free Professional Installation," "Free DirectTV DVR Upgrade," and "3 Months Free 28 Movie Channels" for $44.99 per month for 12 months.
Following installation, DirectTv billed me $236.47 and proceeded to charge me $72.99 per month for the Plus DVR Package. Upon my complaint, some employees said the $236 charge was for a "Programming adjustment," which they changed to "Charge for receiver (antenna?)" when I challenged the "Programming adjustment." I asked for my "Free installation" by snail mail, by email and by telephone. I have now had contact with over 7 DirectTV representatives, none of whom can tell me what the $236.47 charge is for.
They tried to charge it to my credit card. I challenged it and MasterCard refunded the charge to me. I have been unable to find a DirecTV employee who can explain this proposed charge or reverse it, or who can explain their $72.99 per month charge.
They advertise "Free installation" and quote a price of $44.95 per month, and then bill me $72.99 per month and try to charge me $236.47. A classic bait and switch. Very unethical businessmen.
Company: DirectTV
Country: USA
State: California
City: Santa Rosa
Address: 2230 E. Imperial Ave El Segundo, CA 90245
Phone: 8005315000