Direct TV
Poor Customer Service

Quick background... The service was under my ex-fiance's name. He had the service well before we got together. When we got together I took over all finances. So for at least the past 3 years the payment had never been late. When we broke up we both moved out of the house. That was in October. He called and cancelled the service. And we paid the October bill.in November we received another bill. He called and cancelled the service again and paid the bill. We received a bill each month until February. We paid each month and called each month trying to get the service cancelled and each time we were assured that it had been cancelled. Finally in February the service actually gets cancelled. The last woman I spoke to assured me that nothing more was to be done. And I asked her 3 times, if there was anything at all that needed to be done. And she assured me that all was done and nothing more was needed. And then, we receive another bill. This time from the Collections Department saying that we owe $71.71 for the receivers. When she told me that I had nothing more to do I threw the receivers away. I called Direct TV. They bascially called me and my ex liars. Saying that we didn't call to cancel the service, they knew we hadn't because their computers didn't show any phone calls. But we had called numerous times. We even paid one of the bills over the phone. The promise that it would be cancelled just as soon as the bill was taken care of.in all honesty why wouldn't I cancel direct tv when I cancel the electricity, water, sewer, garabge and telephone? And then why would I continue paying for a service to a house that was vaccant from October until recently?

Then they have the audacity to charge me $71.71 when they owe me $180.00.

Company: Direct TV
Country: USA

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