Directtv
Programming Discount Rebate Repeatedly Denied Despite Hours on Phone

A few months back I had subscribed to directtv after seeing an offer in the newspaper. The offer was for $44.99 after a special promotional discount of $10 a month for twelve months.

I was instructed to send off for the $10 a month rebate after I got my first bill. My first bill came and the rebate offer was included as they said it would be. So I followed the instructions and sent the offer in with first months payment.

After several weeks I received a reply stating that I was not eligible for the discount. I called customer service and after being transferred and placed on hold several times the representative stated that I was, in fact eligible for the discount. The operator said he would get the information from me over the phone and he would submit the rebate himself.

Again after a few weeks I received a card in the mail saying that I was not eligible for the discount. The card was stating that I had not submitted the rebate in the allotted time period.

I called customer service back and after being left on hold and being transferred around for more than an hour and a half they finally told me that the problem was taken care of and that my discount would be on my next bill.

I have been through this process several times now and I still haven't received
my discount.

Company: Directtv
Country: USA
State: Colorado
City: Greenwood Village
Address: P.O. Box 6550
Phone: 8005315000

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